Email Notification Incident Resolved

Customer impact

• Email notifications were delayed during the incident.
• All messages delayed during the interruption were subsequently delivered.
• The MavBase application and device communications remained operational.

Resolution

Email processing resumed after the delivery service was restored. All queued messages were processed successfully, and new email notifications are being delivered normally.

Current status

• Email notifications

  All delayed messages were delivered, and new messages are processing normally.

  Operational
• MavBase application

  The application is available and operating normally.

  Operational
• Device communications

  Device updates are being received and processed normally.

  Operational

Our apology

We sincerely apologize for the delay and any inconvenience it caused. We understand the importance of timely notifications and appreciate your patience while service was restored.

Investigation findings

A thorough investigation did not establish a definitive root cause. The investigation found no evidence of unauthorized access, disclosure, or loss of customer data. No customer data was leaked.

Customer impact

• Device updates were delayed during the interruption.
• Device status information may have appeared out of date.
• Features relying on current device information were temporarily affected.

Resolution and follow-up

The production service was restarted, restoring device communications and normal MavBase operation.

Following the incident, we upgraded the supporting infrastructure and expanded service observability and health monitoring. We also added automated watchdog protection to detect stalled services and accelerate recovery and escalation.